Shipping & Delivery Policy
Last Updated: [01/07/2025]
Welcome to Market Heaven B2B – your trusted partner for trending online products and B2B e-commerce services. Please read our shipping and delivery policy carefully to understand how we handle your orders.
1. Order Processing Time
- All orders are processed within 1–3 business days (excluding Sundays and public holidays) after receiving full payment and order confirmation.
- You will receive a confirmation email with your order details and tracking information once your order has been dispatched.
2. Shipping Methods & Delivery Timeline
We offer pan-India shipping via trusted logistics partners such as Delhivery, Xpressbees, Ecom Express, DTDC, and others.
| Shipping Type | Estimated Delivery Time |
|---|---|
| Standard Shipping | 4–7 business days |
| Express Shipping* | 2–4 business days (if available in your location) |
*Express Shipping may incur additional charges and is subject to serviceability.
3. Shipping Charges
- Shipping charges are calculated at checkout based on product weight, dimensions, and delivery location.
- Free shipping may be offered on select products or during promotional periods. These offers will be clearly mentioned on the product page.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your shipment status using the courier’s official website or through your MarketHeavenB2B.com account dashboard.
5. Delays & Exceptions
- We strive to deliver your order on time, but delays may occur due to weather conditions, courier issues, or unforeseen circumstances.
- If your order is significantly delayed, we will notify you and assist you with alternatives or solutions.
6. Undeliverable Orders
- If a package is returned due to an incorrect address, failed delivery attempts, or refusal to accept, we will contact you to confirm reshipment.
- Additional shipping charges may apply for re-delivery.
7. International Shipping
Currently, we do not offer international shipping. We only ship within India.
8. Contact Us
For any shipping-related queries, feel free to contact our support team:
📞 Phone: +91-8889632363
📧 Email: support@marketheavenb2b.com
🌐 Website: www.marketheavenb2b.com